Privacy Policy | Steinbach Credit Union

At Steinbach Credit Union, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our website and services. By using our website, you agree to the terms outlined in this policy. We understand the importance of maintaining confidentiality and strive to be transparent in our data handling practices.

Our commitment extends to ensuring that all personal information collected is handled with the utmost care and in compliance with applicable privacy laws and regulations. We continuously review our practices to ensure they meet the highest standards of data protection.

Information We Collect

We collect various types of information to provide and improve our services to you. This includes:

Personal Identification Information: Such as your name, email address, phone number, and mailing address when you fill out forms, subscribe to newsletters, or apply for services. This information is essential for us to identify you and provide personalized services.
Financial Information: Details related to your accounts, transactions, and financial history, which are collected when you use our banking services. This data is critical for processing your financial requests and maintaining your accounts securely.
Technical Data: Includes IP addresses, browser types, operating systems, and usage patterns collected automatically when you visit our website. This helps us understand how our website is used and improve its functionality and security.
Cookies and Tracking Technologies: Information gathered through cookies and similar technologies to enhance your browsing experience, personalize content, and analyze website traffic. For more details, please refer to our Cookie Policy.

We ensure that the collection of this information is always for legitimate business purposes and that we only collect what is necessary to fulfill those purposes.

How We Use Your Information

Your information is primarily used to:

Provide and Manage Services: To process your applications, manage your accounts, and facilitate transactions. This includes all aspects of banking operations and customer service.
Improve User Experience: To personalize your experience on our website and to develop new services and features based on user feedback and analytics.
Communication: To send you important updates, newsletters, marketing communications (if you have opted in), and respond to your inquiries. We aim to keep you informed about relevant products and services.
Security and Fraud Prevention: To protect our systems and your data from unauthorized access, fraud, and other malicious activities. Security is a top priority in all our operations.
Legal and Regulatory Compliance: To comply with legal obligations, regulatory requirements, and internal policies. This ensures we operate within the bounds of the law.

We do not sell or rent your personal information to third parties. All usage of your data is strictly for the purposes outlined in this policy or as required by law.

Disclosure of Your Information

We may disclose your information in certain limited circumstances:

Service Providers: To trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, provided they agree to keep this information confidential. These providers are bound by strict confidentiality agreements.
Legal Requirements: When required by law, court order, or governmental regulations. We will comply with legitimate requests from legal authorities.
Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets. In such cases, your information would be transferred as part of the assets.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

We take all reasonable steps to ensure that any third parties who receive your information are committed to protecting it in a manner consistent with our privacy standards.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. These include:

Encryption: Using SSL/TLS encryption for data transmission to protect information exchanged online.
Access Controls: Restricting access to your personal information to employees, contractors, and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations.
Regular Audits: Conducting regular security audits and vulnerability assessments to identify and address potential weaknesses in our systems.
Physical Safeguards: Protecting against unauthorized access to our physical premises where data is stored.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

Your Rights

You have certain rights regarding your personal information:

Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
Withdraw Consent: You have the right to withdraw your consent to the processing of your personal information at any time, where processing is based on consent. This will not affect the lawfulness of processing based on consent before its withdrawal.
Opt-Out of Marketing: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in each email or by contacting us directly.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any modifications indicates your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us:

Steinbach Credit Union

123 Main Street, Steinbach, MB R5G 1A2

Phone: +1 (204) 555-1234

We are committed to addressing your inquiries promptly and transparently.